Privacy Policy

Klozent ("we", "us", "our") provides an AI-powered CRM platform. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using klozent.ai or the Klozent application, you agree to this policy.

1. Information we collect

Information you provide

Account details (name, email, company), billing information, and any data you enter into the CRM, including leads and contacts you import or capture.

Lead and customer data

When you connect lead sources (such as Meta Lead Ads, Google, or website forms), we process the contact information of your leads on your behalf as a data processor. You remain the controller of that data.

Automatically collected

Usage data, device and browser information, and cookies used to keep you signed in and to improve the product.

2. How we use information

• To provide, operate, and improve the Klozent service.
• To process leads, send automated WhatsApp and email follow-ups you configure, and score leads with AI.
• To process payments and manage your subscription.
• To communicate with you about your account, security, and updates.
• To detect, prevent, and address fraud or abuse.

3. Third-party services

We integrate with services you choose to connect, including Meta (WhatsApp Cloud API, Lead Ads, Conversion API), email providers, and payment processors. Data shared with these services is governed by their respective terms and privacy policies.

4. Data security

We protect your data with industry-standard measures, including encryption of integration tokens at rest (AES-256-GCM), signed webhooks, encrypted transport (HTTPS), and access controls. No system is perfectly secure, but we work hard to safeguard your information.

5. Data retention

We retain your data for as long as your account is active or as needed to provide the service. You may request deletion of your account and associated data at any time.

6. Your rights

Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at hello@klozent.ai.

7. Cookies

We use essential cookies to operate the service (for example, to keep you logged in) and limited analytics cookies to understand usage. You can control cookies through your browser settings.

8. International transfers

Klozent serves customers globally. Your data may be processed in countries other than your own. Where required, we use appropriate safeguards for international transfers.

9. Changes to this policy

We may update this policy from time to time. We will post the updated version here and revise the "Last updated" date above.

10. Contact

Questions about this policy? Email hello@klozent.ai.

This template is provided for general use and is not legal advice. Please have it reviewed by a qualified lawyer for your jurisdiction before relying on it.