Comparison

Klozent vs Wati
which one for your team?

An honest side-by-side — including where the other tool wins.

Last updated 5 September 2026 · Prices checked on vendor pricing pages the same day.

Short answer. Wati is a shared-inbox tool priced per seat, built to sit next to a CRM you already own (HubSpot, Salesforce, Zoho). Klozent is the CRM itself, with the inbox inside it, from ₹1,499/month. If your CRM lives elsewhere, Wati. If WhatsApp is your sales desk, Klozent.

Klozent vs Wati: side by side

KlozentWati
Starting price₹1,499/mo Starter · ₹2,999 Growth · ₹5,999 Pro~₹2,199/mo Growth (annual); ₹1,499 one-time single-user pack (3 months)
Users2 / 7 / unlimited by plan3 (Growth), 5 (Pro); extra seats ≈ $24/user/mo on Pro, $69 on Business
WhatsApp API modelDirect via Meta Embedded SignupBSP
Per-message markupNoneWati rate card (above Meta rates)
Meta Lead Ads captureNative, every planVia integrations / Zapier
Sales pipeline, owner assignment, remindersYesBasic; expects an external CRM
Call loggingYesNo
AI lead qualificationScoring + reply suggestions (Pro)On Pro and above; Astra agents priced separately
CRM integrationsREST API + webhooks; Meta Conversion APIHubSpot, Shopify, Salesforce (Business)
Multiple WhatsApp numbersMulti-workspace (Pro)Business plan
Email campaignsIncludedNo
Free trial14 days, no card7 days

Prices from each vendor's own pricing page on 5 September 2026, excluding GST and Meta's per-conversation charges. Tell us if one has changed.

When Wati is the better choice

Your sales process already lives in HubSpot or Salesforce and you need a WhatsApp inbox that syncs with it; or you run a support desk where the inbox, not the pipeline, is the product. Wati's integrations are the deepest in this category.

When Klozent is the better choice

You do not have (or do not want) a separate CRM, your team is growing and per-seat pricing stings, or your leads arrive from ads and need a first reply and an owner within a minute. Klozent's flat plans include the pipeline, the inbox, lead capture and email in one bill.

Switching from Wati to Klozent

Export your contacts to CSV, import them into Klozent (columns map automatically, duplicates merge by phone number), then connect your WhatsApp number through Meta's Embedded Signup. Because the number is yours at Meta, it moves with you; approved templates are re-synced from Meta, and your team is live the same day. The 14-day trial is long enough to run both in parallel before you cancel anything.

Frequently asked questions

Is Wati or Klozent cheaper for a 5-person team?

Klozent Growth is ₹2,999/month for 7 logins. Wati's Growth plan includes 3 users at about ₹2,199/month on annual billing; a fifth user needs the Pro plan or extra seats at roughly $24 (≈ ₹2,000) per user per month. For five people the gap is typically ₹1,000–₹3,000 a month before message charges.

Does Wati include a CRM?

Wati includes contact management, tags and a team inbox. It does not include a sales pipeline with stages, per-rep follow-up queues or call logging; it is designed to integrate with an external CRM.

Can Klozent connect to HubSpot like Wati does?

Klozent exposes a REST API and webhooks, and fires Meta Conversion API events natively. There is no one-click HubSpot connector today; if HubSpot is the system of record, Wati is the better fit.

Which one handles Meta lead ads better?

Klozent captures Meta Lead Ads natively on every plan through a verified webhook and sends the first WhatsApp reply automatically. Wati needs an integration or Zapier step for the same result.

This page is published by Klozent. Wati is a trademark of its owner; we are not affiliated. The comparison is against publicly listed features and prices, and we say where Wati wins.

See it on your own leads

14-day free trial, every feature unlocked, no card. Or book a 20-minute demo and we set it up with you.

Start free trial →Book a demo